Terms of Service
Last Updated: October 2026 • Effective Date: October 2026
Welcome to Smart Restro, provided by iQNex (theiqnex.com). By registering an account, downloading the Smart Restro application, or using our dining and restaurant management services, you agree to be bound by these Terms of Service. If you do not agree with any part of these Terms, you must refrain from using the application and services.
1. Service Description
Smart Restro provides an integrated cloud-native software suite for restaurants, cafes, and hospitality businesses. Our platform includes:
- Interactive Digital Table Ordering: Waiters assign dining tables via secure PIN on dedicated restaurant tablets or mobile devices and hand them directly to customers for an enhanced visual browsing, customization, and ordering experience.
- Kitchen Display System (KDS): Real-time kitchen terminal providing instant sub-second order arrival, preparation stage management (Accepted, Preparing, Prepared, Completed), and live item cancellation handling.
- Point-of-Sale (POS) Command Center: Comprehensive administrative dashboard for real-time order monitoring across all dining tables, menu catalog control (with 30 pre-loaded dishes), floor layout mapping, and sales reports.
- Billing & Invoicing: Automated GST calculations, transparent customer checkout, and instant PDF invoice generation.
2. User Accounts & Security
Restaurant administrators must register with an authentic, verified email address and maintain strong passwords and administrator PINs. You are responsible for safeguarding your credentials and for all activities that occur under your restaurant's account. Any unauthorized access must be reported to iQNex immediately.
3. 30-Day Free Trial & Subscription Plans
Smart Restro offers a generous 30-day unlimited free trial for new restaurant accounts:
- During the 30-day trial period, restaurants enjoy full access to all features, including table ordering, kitchen terminals, catalog tools, and CSV sales exports, with no upfront credit card required.
- Following the trial, continued access requires an active subscription (monthly or annual plan). All subscription payments are processed securely via verified payment gateways (e.g. Razorpay).
- Zero Order Commissions: Smart Restro charges a predictable flat SaaS subscription. We never charge percentage-based commission cuts on dining tickets or food sales.
4. Dining Orders & Payment Settlement
Smart Restro facilitates order placement, kitchen fulfillment, and bill calculation. The contract for food preparation, dining service, food quality, hygiene, and dietary safety is strictly between the dining patron and the restaurant establishment. Restaurants receive customer payments directly into their own bank account or cash drawer without iQNex acting as an escrow middleman.
5. Acceptable Use Policy
Users agree not to:
- Upload fraudulent menu items, unauthorized copyrighted imagery, or prohibited content.
- Attempt to decompile, reverse engineer, or disrupt the cloud infrastructure, databases, or client applications.
- Circumvent subscription status or manipulate terminal roles without proper authorization.
6. Limitation of Liability
To the maximum extent permitted by applicable law, iQNex and Smart Restro shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your access to or inability to use the services, device hardware failures, network outages, or food preparation disputes.
7. Modifications to Terms
We reserve the right to revise these Terms from time to time. Continued use of Smart Restro after changes become effective constitutes acceptance of the revised Terms.
8. Contact Information
For questions or notices regarding these Terms of Service, contact:
9. Account & Data Deletion Policy
Smart Restro and iQNex are fully committed to user autonomy and privacy in strict compliance with Google Play Developer Policies. Restaurant administrators can request permanent deletion of their account and all associated cloud records through either of the following two verified methods:
Method 1: Instant In-App Account Deletion (Recommended)
If you have access to the Smart Restro application on your Android device:
- Open the Smart Restro application on your Android device.
- Log in to your restaurant administrator account and enter your administrator PIN.
- Open the side navigation drawer and navigate to Admin Profile.
- Scroll down and select the red option: Delete Account & Data.
- Confirm the permanent deletion prompt. Your restaurant profile, custom menu items, categories, past order history, table layouts, and login credentials will be immediately and irreversibly purged from our Google Firebase cloud servers.
Method 2: Support Email Deletion Request
If you have uninstalled the application or cannot access your Android device:
- Send an email directly to our dedicated data privacy desk at support@theiqnex.com.
- Subject Line: Account Deletion Request.
- Include your registered restaurant name and administrator email address from which the account was created.
- Our support team will verify your ownership and permanently wipe all restaurant database records, food catalog items, and credentials within 48 to 72 hours, sending you an official confirmation upon completion.